Acceptable use policy.

Scope

This Acceptable Use Policy applies to the Apex Radius website and to client-facing systems, forms, dashboards, automations, lead flows, AI voice workflows, reporting surfaces, and other tools Apex Radius operates or helps configure.

A signed client agreement may add stricter rules for a specific engagement.

Prohibited use

• Illegal, deceptive, fraudulent, harassing, abusive, discriminatory, or exploitative activity.
• Spam, unsolicited commercial electronic messages, address harvesting, consent bypassing, or messaging that violates CASL or platform rules.
• Malware, credential theft, unauthorized scanning, vulnerability exploitation, denial-of-service activity, or attempts to bypass security controls.
• Uploading or transmitting sensitive personal information, payment card data, health data, government identifiers, passwords, or regulated records unless the written scope specifically authorizes it.
• Infringing another party’s intellectual property, privacy rights, publicity rights, contractual rights, or platform terms.
• Misleading claims, fake reviews, manipulated testimonials, deceptive pricing, undisclosed sponsored claims, or regulated advertising claims without substantiation.
• Using Apex systems to build, train, or operate harmful automation, evasion workflows, impersonation, or abusive AI-generated content.

Security expectations

Users and clients must keep account access secure, use appropriate permissions, remove access that is no longer needed, and notify Apex Radius promptly about suspected compromise or unauthorized access.

Do not share passwords through insecure channels or give Apex Radius broader account privileges than the work requires.

Platform and advertising compliance

Clients are responsible for following the rules of the platforms they use, including Meta, Google, Shopify, email providers, hosting providers, domain registrars, CRM tools, payment processors, and industry-specific regulators.

Apex Radius may refuse, pause, or remove campaigns, automations, forms, or content that create material compliance, safety, security, or reputational risk.

Enforcement

Apex Radius may investigate suspected violations, suspend access, remove content, pause integrations, preserve relevant evidence, terminate services, or report activity to a platform or authority where appropriate.

Enforcement decisions are based on risk, severity, legal obligations, platform rules, client contract terms, and operational impact.

Contact

Questions about this page can be sent to [email protected]. Apex Radius is based in Calgary, Alberta, Canada.