Service terms.

Scope and priority

These Service Terms apply to Apex Radius audits, strategy, websites, SEO, paid advertising support, social media support, reputation systems, lead capture, automation, AI voice, analytics, dashboards, managed operations, and related services unless a signed agreement says otherwise.

A signed proposal, statement of work, master services agreement, order form, data processing agreement, or written amendment controls over these public Service Terms for that specific engagement.

Engagements and deliverables

Services begin only when Apex Radius accepts the engagement and the required deposit, first invoice, or written authorization has been received.

Deliverables, milestones, timelines, fees, revision rounds, approval points, and dependencies should be defined in the proposal or statement of work. Anything outside that scope is a change request.

Client responsibilities

The client is responsible for timely access, accurate information, brand assets, approvals, legal/compliance review, platform permissions, payment information, and third-party account ownership.

Delays in feedback, access, approvals, content, or third-party platform decisions may move timelines and delivery dates. Apex Radius is not responsible for delays caused by missing dependencies outside its control.

Fees, invoices, and expenses

Fees are due as stated in the proposal, invoice, or agreement. Unless stated otherwise, taxes, ad spend, media spend, software subscriptions, hosting, domains, third-party tools, stock assets, courier fees, and platform costs are separate from Apex Radius service fees.

Apex Radius may pause work, withhold delivery, or suspend access for overdue invoices, failed payments, unresolved chargebacks, or misuse of payment methods.

Changes, approvals, and launch

Requests that change scope, timeline, complexity, channels, integrations, deliverables, revision volume, or risk profile may require a new estimate, change order, or written approval before work continues.

Client approval to launch, publish, deploy, submit, send, or activate a deliverable confirms that the client has reviewed the relevant content, claims, regulated statements, images, pricing, offers, and business details.

Ownership and licenses

Unless a signed agreement says otherwise, the client owns final, paid-for, client-specific deliverables after all related invoices are paid. Apex Radius retains ownership of pre-existing tools, methods, frameworks, templates, reusable code, internal systems, know-how, and generalized components.

Apex Radius may use anonymized learnings and public, non-confidential work samples for portfolio, case-study, marketing, and internal quality purposes unless the client’s written agreement restricts this.

Third-party platforms

Many services depend on third-party platforms such as hosting providers, domain registrars, Google, Meta, Shopify, email providers, analytics tools, CRM tools, payment providers, automation tools, and AI services.

Apex Radius is not responsible for third-party outages, policy decisions, account suspensions, algorithm changes, review delays, price changes, API changes, or data loss caused by platforms outside Apex Radius control.

Performance and compliance

Apex Radius works to improve business outcomes, but no marketing, SEO, advertising, lead volume, ranking, conversion, revenue, or platform approval result is guaranteed unless expressly written in a signed agreement.

The client remains responsible for industry-specific compliance, professional obligations, claims substantiation, regulated offers, licensing, privacy notices, consent language, and legal review for its own business.

Confidentiality and access

Each party should protect non-public business information received during the engagement and use it only for the engagement unless disclosure is required by law, the information becomes public without breach, or the owner gives permission.

Apex Radius expects least-privilege access, named user accounts where practical, and client-owned platform accounts. Credentials should be shared through approved secure channels, not through email or chat when avoidable.

Termination

Either party may end an engagement according to the signed agreement or written cancellation terms. The client remains responsible for earned fees, approved expenses, third-party costs, committed media spend, and completed or in-progress work up to the termination date.

Apex Radius may terminate or suspend services for non-payment, unlawful use, abusive conduct, unsafe access practices, repeated missed dependencies, or work that creates unacceptable legal, security, or reputational risk.

Governing law

These Service Terms are governed by the laws of Alberta and the federal laws of Canada that apply there, unless a signed agreement specifies another governing law.

Contact

Questions about this page can be sent to [email protected]. Apex Radius is based in Calgary, Alberta, Canada.